FAQs
FAQs on PAssion Silver Concession Card/ PAssion Silver Card (Non-Concession)

1. WHAT IS THE PASSION SILVER CONCESSION CARD/PASSION SILVER CARD (NON-CONCESSION)?

The PAssion Silver Concession Card/PAssion Silver Card (Non-Concession) is an initiative under the Action Plan for Successful Ageing. We hope to encourage our seniors to age actively as they enjoy the many benefits and privileges offered by various organisations from the people, public and private sectors. All Singapore Citizens aged 60 and above (or upon turning 60) will receive PAssion Card benefits for free. All Permanent Residents aged 60 and above will continue to be eligible for the Senior Citizen Concession Card (purple) when they apply through TransitLink.

The PAssion Silver Card programme is a joint collaboration between the Ministry of Health, People’s Association and Ministry of Transport with support from Land Transport Authority. The designs of the PAssion Silver Concession Card and PAssion Silver Card (Non-Concession) are as below.

PAssion Silver Concession Card – For Singapore Citizens aged 60 and above only

FAQ1  

The PAssion Silver Concession Card will have your photograph on the front, along with the words “Senior Citizen Concession” printed below it.

 

PAssion Silver Card (Non-Concession) – For Singapore Citizens aged 60 and above only

FAQ2

For Singapore Permanent Resident Only

Purplecard

2. WHAT ARE THE BENEFITS OF THE PASSION SILVER CONCESSION CARD/PASSION SILVER CARD (NON-CONCESSION)? 
The PAssion Silver Concession Card combines the existing Senior Citizen Concession Card (purple) and the PAssion Card into a single card for seniors to enjoy greater convenience and access to more benefits and privileges than before. All Singapore Citizens who reach their 60th birthday will be notified to apply for the PAssion Silver Concession Card. A recent photograph is needed when applying for the PAssion Silver Concession Card. After two months of the notification, if no application is submitted, a PAssion Silver Card (Non-Concession) with no photograph will be issued and mailed to the senior citizen.

 
• Free PAssion Silver Membership. With this card, Singapore Citizens aged 60 and above will receive special privileges and benefits at Community Clubs, PA Outlets as well as participating PAssion Silver merchant outlets, on top of the existing benefits and discounts given to all PAssion Card members (of all ages) at over 2,000 outlets. 
• PAssion Silver Concession Card holders can enjoy concessionary fares when travelling on public buses and train services. They can also complete pedestrian crossings fitted with Green Man + at a more comfortable pace.

For more information on the following, please visit the relevant websites : 

(i) PAssion Silver Concession Card or PAssion Silver Card (Non-Concession), including complete merchant list, please visit www.passioncard.gov.sg . Participating merchants will also display the below decal at their shop fronts.

DECAL

(ii) Concessionary fares and travel passes, please visit www.transitlink.com.sg
(iii) Locations of Green Man + fitted crossings, please visit www.onemotoring.com.sg 

3. WHY IS THE PASSION SILVER CONCESSION CARD/PASSION SILVER CARD (NON-CONCESSION) ONLY APPLICABLE TO SINGAPOREANS AGED 60 AND ABOVE?

The PAssion Silver Concession Card/PAssion Silver Card (Non-Concession) is a government initiative to encourage our Singaporean Senior Citizens to continue staying active, and to provide a platform for the public, private and people sectors to honour and respect our seniors.


4. WHAT IS THE DIFFERENCE BETWEEN THE CURRENT PASSION EZ-LINK CARD AND THE NEW PASSION SILVER CONCESSION CARD/PASSION SILVER CARD (NON-CONCESSION)?

• Age- The PAssion Silver Concession Card/PAssion Silver Card (Non-Concession) is only for Singapore Citizens aged 60 and above. In comparison, anyone of any age can apply for the current PAssion Card. 
• Membership duration- PAssion Silver Concession Card/PAssion Silver Card (Non-Concession) holders enjoy a free 7-year membership, while current PAssion Card holders enjoy a 5-year paid membership subject to a membership fee. 
• Public transport fares- Both the PAssion Card and the PAssion Silver Card (Non-Concession) are adult ez-link cards whereas PAssion Silver Concession Card holders get to enjoy concessionary fares when travelling on public buses and train services. 

For both card types, membership comes with privileges and benefits at Community Centres/ Clubs (CCs) and PA Outlets, as well as participating PAssion merchant outlets. PAssion Silver members can also get special discounts over and above these. The easy contactless payment function of the card also enables payment for: 
- CC and PAssion WaVe courses (enjoy further 2% off Member’s Rates if payment is via the ez-link function of your PAssion Card); 
- Transit services (e.g. MRT, LRT, Bus and Taxi); 
- Motoring charges (e.g. ERP charges, only for 2nd Generation IU); 
- Retail and services payment (e.g. 7-Eleven, NLB, etc); and 
- Earn TapForMore (TFM) points at participating retail banners under Dairy Farm Singapore (Cold Storage, Giant and Guardian).


They can also enjoy the following benefits:

  • Complimentary 5-year National Library Board (NLB) Partner Membership (Applicable to Singaporeans and PRs only); and 
  • Exclusive privileges on eCapitaVoucher and deals on the CapitaStar App.


Below is a summary of the eligibility criteria and benefits of the listed cards:

FAQ - summary table

 Please refer to the PAssion Card website for the full list of privileges and benefits.


5. WHAT IS THE DIFFERENCE BETWEEN THE PIONEER GENERATION CARD, MERDEKA GENERATION CARD AND THE PASSION SILVER CONCESSION CARD/PASSION SILVER CARD (NON-CONCESSION)?

Type of Card

Pioneer Generation Card

Merdeka Generation Card

PAssion Silver Concession Card/ PAssion Silver Card (Non-Concession)

Purpose

The Pioneer Generation Package thanks and honours our Pioneers for contributing to nation building. The package will help Pioneers with their healthcare costs for life.

The Merdeka Generation Package is intended to support the aspirations of all MG seniors in their silver years by encouraging them to stay active and healthy, while providing assurance for their healthcare costs.

The PAssion Silver Card initiative encourages seniors to stay healthy and active. With this card, Singapore Citizens aged 60 and above can enjoy PAssion Silver membership, discounts at participating merchants and concessionary fares on public transport.

Target Group

The card is for a specific cohort of Singapore Citizens who were born before 1950 and became Singapore citizens before 1987.

The card is for seniors who were born on or before 31 December 1949; and became Singapore citizens on or before 31 December 1996; and did not receive the Pioneer Generation Package.

The card is for all Singapore Citizens as they turn 60.

Where can I find more information on the card and its benefits?



www.pioneers.sg



www.merdekageneration.sg



www.passioncard.gov.sg


6. HOW DO I APPLY FOR THE PASSION SILVER CONCESSION CARD?

For Singaporeans turning 60 years old, you will receive an invitation pack one month before  your 60th birthday. You can submit your application online via TransitLink website or TL SimplyGo mobile app (Download links for: Apple App Store  | Google Play)and at TransitLink Ticket Offices or Concession Card Replacement Offices. You can expect to receive the PAssion Silver Concession Card in approximately 2 to 4 weeks from the date of application. If your application is not received by the deadline indicated, a PAssion Silver Card (Non-Concession) will be issued and mailed to you instead.

7. I HAVE RECEIVED THE PASSION SILVER CONCESSION CARD. CAN I STILL APPLY FOR THE PASSION SILVER CARD (NON-CONCESSION)? 
No. Each member can only hold either a PAssion Silver Concession Card or a PAssion Silver Card (Non-Concession), but not both cards

8. I HAVE RECEIVED THE PASSION SILVER CARD (NON-CONCESSION). CAN I STILL APPLY FOR THE PASSION SILVER CONCESSION CARD?
No. Each member can only hold either a PAssion Silver Card (Non-Concession) or a PAssion Silver Concession Card, but not both cards. Should you decide to convert your PAssion Silver Card (Non-Concession) to the PAssion Silver Concession Card, there are four ways to do so: 

(i) You may apply online via TransitLink website at www.transitlink.com.sg/eservice or 
(ii) Through the TransitLink SimplyGo mobile app (Download links for: Apple App Store  | Google Play), or 
(iii) Approach any TransitLink Ticket Office. You will receive your PAssion Silver Concession Card within 2-4 weeks upon receipt of your application via the above application modes. Your TapForMore (TFM) points will be transferred to the PAssion Silver Concession Card and you can continue earning TFM points upon receipt of the PAssion Silver Concession Card. 
(iv) For an immediate card conversion, you may approach any TransitLink Concession Card Replacement Office (for the list of CCROs, please click here), together with your original NRIC, a clear photocopy of the front and reverse sides of your NRIC, and a colour passport-sized photograph (non-returnable) that was taken within the last 3 months against a white background.
Your TapForMore (TFM) points will be transferred to the replacement card and you can continue earning TFM points in about 5 working days, upon the receipt of the new card.

A fee of $8.10 applies for the first conversion, while the fee is $16.10/$15.10* for the second and subsequent card conversion. *Enjoy discounted administrative fee when you apply for your conversion at Self Service Channels such as online and mobile appAnyone helping you to apply for the card conversion would have to present his or her own original NRIC/Passport in addition to the above-mentioned items.

9. WHY AM I UNABLE TO REVERT TO THE SENIOR CITIZEN CONCESSION CARD (PURPLE) ONCE I HAVE APPLIED FOR THE PASSION SILVER CONCESSION CARD OR PASSION SILVER CARD (NON-CONCESSION)?

Since December 2016, the PAssion Silver Concession Card/PAssion Silver Card (Non-Concession) has replaced the Senior Citizen Concession Card (purple) for Singapore Citizens aged 60 years and above. The PAssion Silver Concession Card has the same function as the Senior Citizen Concession Card (purple) as it entitles you to concessionary fares on public transport. Please note that if you opt for the PAssion Silver Card (Non-Concession), adult fares will be deducted. In addition, the PAssion Silver Concession Card/PAssion Silver Card (Non-Concession) allows you to enjoy special privileges and benefits at Community Clubs, PA Outlets and participating merchant outlets. 
Permanent Residents (PRs) aged 60 years and above can continue to apply for and use the Senior Citizen Concession Card (purple).


10. HOW DO I ACTIVATE MY PASSION SILVER CONCESSION CARD?

You will need to bring along your new PAssion Silver Concession Card and original NRIC, (and visit any TransitLink Ticket Office or Concession Card Replacement Office to activate your card. 
 

11. WILL MY NEW PASSION SILVER CONCESSION CARD BE ON AUTO TOP-UP BY BANK GIRO OR CREDIT CARD AUTOMATICALLY?

No. Please re-apply as follows: 
(i) For Auto Top-Up by Bank GIRO (for POSB or DBS bank account), you may apply and link your new PAssion Silver Concession Card instantaneously at any General Ticketing Machine. 
(ii) For Auto Top-Up by Credit Card, please apply via EZL’s Mobile app.


12. WHY MUST I GO TO A TRANSITLINK TICKET OFFICE OR CONCESSION CARD REPLACEMENT OFFICE TO ACTIVATE MY PASSION SILVER CONCESSION CARD? WHY IS THE ACTIVATION PROCESS NOT AUTOMATIC?

This is a standard practice for the activation of all concession cards. Having the card holder activate the PAssion Silver Concession Card personally prevents card abuse.


13. CAN I AUTHORISE SOMEONE TO ACTIVATE THE NEW PASSION SILVER CONCESSION CARD ON MY BEHALF?

Yes. The person helping you to activate your new PAssion Silver Concession Card will have to present his or her own original NRIC/Passport, together with your new PAssion Silver Concession Card and NRIC for verification.


14. WHERE CAN I TOP UP MY PASSION SILVER CONCESSION CARD/PASSION SILVER CARD (NON-CONCESSION)?

You can top up your PAssion Silver Concession Card/PAssion Silver Card (Non-Concession) via the following channels (A minimum top up of $10 is required): 
• TransitLink Ticket Offices 
• Concession Card Replacement Offices 
• Passenger Service Centres at all Train Stations 
• TransitLink Kiosks, General Ticketing Machines, Top Up Machines, Add Value Machines 
• Top Up Terminals at Community Clubs (only credit or debit card payment accepted)
• POSB/DBS and OCBC ATMs 
• Selected Locations, e.g. 7-11 and Cheers outlets


A convenience fee per transaction may be applicable for some of the above top up modes.


The maximum stored value of the PAssion Silver Concession Card/PAssion Silver Card (Non-Concession) is $500.


15. IT HAS BEEN MORE THAN 2 MONTHS SINCE I SUBMITTED MY APPLICATION BUT I STILL HAVE NOT RECEIVED MY PASSION SILVER CONCESSION CARD. WHAT SHOULD I DO?

, You can contact TransitLink Hotline at 1800-2255-663 for assistance. The hotline operates daily from 8am to 6pm (excluding public holidays).


16. IT HAS BEEN MORE THAN 3 MONTHS SINCE I RECEIVED THE INVITATION PACK BUT I HAVE NOT RECEIVED THE PASSION SILVER CARD (NON-CONCESSION). WHAT SHOULD I DO?

Please call PA Contact Centre at 6225 5322, which operates daily from 8am to 6pm (excluding public holidays), for assistance.


17. WHAT SHOULD I DO IF I LOSE MY PASSION SILVER CONCESSION CARD/PASSION SILVER CARD (NON-CONCESSION)?

 

For PAssion Silver Concession Card: 
You can apply for a replacement for your lost card via: 

Online 
(i) TransitLink website at www.transitlink.com.sg/eservice 
(ii) TransitLink SimplyGo mobile app (Download links for: Apple App Store  | Google Play
(iii) TransitLink Kiosk

In Person 
(iv) Visit any TransitLink Concession Card Replacement Office with your original NRIC and a colour passport-sized photograph (non-returnable) that was taken within the last 3 months against a white background. Anyone helping you to apply for a replacement would have to present his or her own original NRIC/Passport in addition to the above-mentioned items.

Please note that a replacement fee of $16.10/$15.10* is applicable.

*Enjoy discounted administrative fee when you apply for your replacement at Self Service Channels such as online, mobile app and TransitLink Kiosk

A lost card report will be filed automatically once you replace your concession card. For security reasons, the loss report is irreversible once it is logged into the system. 
The lost card will be deactivated and would no longer be usable even if found. TransitLink will refund the remaining travel value in your card after the lost card report has been filed. You will need to provide your mobile number to the Customer Service Office at the Concession Card Replacement Office, or input your mobile number when applying for the lost replacement via e-Service on the TransitLink website and TransitLink SimplyGo mobile app, to process the refund. You will receive a claim number via SMS to collect your refund at any TransitLink Ticket Office after 7 working days. TransitLink will not be liable for any misuse before the lost card report is filed. You will also have to inform the National Library Board (NLB) of the lost concession card to avoid any misuse. You may call NLB's helpdesk at 6332 3255. Your TapForMore (TFM) points will be transferred to the replacement card and you can continue earning TFM points on the replacement card in about 5 working days upon the receipt of the card.


For PAssion Silver Card (Non-Concession): 
Please call PA Contact Centre Hotline at 6225 5322, which operates daily from 8am to 6pm (excluding public holidays), for assistance. Alternatively, you may get your lost PAssion Silver Card (Non-Concession) replaced at your nearest Community Club/Centre (CC). Please note that a replacement fee of $7.50 is applicable. The replacement card will be mailed to you in about 3 weeks. 

You may also approach your nearest CC for assistance to file for a refund of the remaining travel value in your card after the loss report has been filed. Any remaining value will be refunded to you via bank transfer or to another adult ez-link card after 28 working days. Should there be any misuse before the card is cancelled, PA will not be liable to issue any refund. You will also have to file a loss report with the National Library Board (NLB) to deactivate your card to prevent any misuse. You may call NLB's helpdesk at 6332 3255.Your TapForMore (TFM) points will be transferred to the replacement card and you can continue earning TFM points upon receipt of the replacement card.


18. WHAT SHOULD I DO IF MY PASSION SILVER CONCESSION CARD/PASSION SILVER CARD (NON-CONCESSION) IS DEFECTIVE (WHEN CARD CANNOT BE READ AT THE TRANSIT DEVICES)?

 

For PAssion Silver Concession Card: 
If your PAssion Silver Concession Card is defective, you may present the faulty card to the Customer Service Officer at any TransitLink Ticket Office to obtain a Temporary Card. 


This Temporary Card comes with a $5 travel value to help you make your way to a TransitLink Concession Card Replacement Office (CCRO) for an immediate replacement and to file a deferred refund for the remaining travel value and unused period of your Monthly Concession Pass (if applicable). The amount will be pro-rated and refunded to you within 10 working days. 

Do take note that the Temporary Card is valid for only 10 days. You may also top up the card for use, but adult fares will be deducted. When making your new PAssion Silver Concession Card, the Temporary Card must be returned. If you fail to return the Temporary Card, a $10 fee will be imposed. There will not be any replacement cost for your new PAssion Silver Concession Card if the original card is found to be defective by TransitLink. Otherwise, an $8.10 replacement fee is applicable. 

Your TapForMore (TFM) points will be transferred to the replacement card and you can continue earning TFM points on the replacement card in about 5 working days upon the receipt of the card.


For PAssion Silver Card (Non-Concession): 
You may approach your nearest Community Club/Centre (CC) for assistance if your card is faulty. There is no replacement cost if the card is found to be faulty, else a replacement fee of $7.50 is applicable. The replacement card will be mailed to you in about 3 weeks. 

You may also submit your request at the CC to recover any remaining travel value in your card. Any remaining value will be refunded to you via bank transfer or to another adult ez-link card after 28 working days. The faulty card will be retained by the CC.

Your TapForMore (TFM) points will be transferred to the replacement card and you can continue to earn TFM points on the replacement card upon receipt of the card.


19. WHAT SHOULD I DO IF MY PASSION SILVER CONCESSION CARD/PASSION SILVER CARD (NON-CONCESSION) IS DAMAGED, E.G. DUE TO WEAR AND TEAR (REFERRING TO PHYSICAL CONDITION OF THE CARD)?

 

For PAssion Silver Concession Card: 
For an immediate replacement, you may approach any TransitLink Concession Card Replacement Office with your damaged PAssion Silver Concession Card, original NRIC and a colour passport-sized photograph (non-returnable) that was taken within the last 3 months against a white background. 
Anyone helping you to apply for a replacement would have to present his or her own original NRIC/Passport in addition to the above-mentioned items. 


You can also file a deferred refund for the remaining travel value and unused period of your Monthly Concession Pass (if applicable) at the TransitLink Concession Card Replacement Office. The amount will be pro-rated and refunded to you within 10 working days. 

Please note that a replacement fee of $8.10 is applicable. 


Your TapForMore (TFM) points will be transferred to the replacement card and you can continue earning TFM points in about 5 working days, upon the receipt of the replacement card.

 

For PAssion Silver Card (Non-Concession): 
You may approach your nearest CC for assistance if your card is damaged. Please note that a replacement fee of $7.50 will be applicable. The replacement card will be mailed to you in about 3 weeks. 


You may also submit your request at the CC to recover any remaining travel value in your card. Any remaining value will be refunded to you via bank transfer or to another adult ez-link card after 28 working days. The damaged card will be retained by the CC. 

Your TapForMore (TFM) points will be transferred to the replacement card and you can continue earning TFM points on the replacement card upon the receipt of the card.

  

20. I AM AN EXISTING PASSION CARD HOLDER. WHAT WILL HAPPEN TO MY PASSION CARD AND THE STATUS OF MY TAPFORMORE POINTS WHEN I RECEIVE MY PASSION SILVER CONCESSION CARD/PASSION SILVER CARD (NON-CONCESSION)?

You can continue to use your existing PAssion Card(s) as it can co-exist with your PAssion Silver Concession Card/PAssion Silver Card (Non-Concession). You can also continue to earn and redeem TapForMore (TFM) points on the respective PAssion Cards. However, do note that the PAssion Silver Concession Card/PAssion Silver Card (Non-Concession) offer better benefits in comparison. 

You will also not be able to transfer TFM points from your existing PAssion Card(s) to the PAssion Silver Concession/PAssion Silver Card (Non-Concession) or combine the TFM points earned from the various cards.


21. I HAVE RECEIVED THE INVITATION/WELCOME LETTER BY MISTAKE, HOW DO I RETURN IT?

If you have received the invitation pack or welcome letter by mistake, please drop the package into the returned mail section at your mailbox and indicate for the package to be sent back to TransitLink with the following address: 

Transit Link Pte Ltd 
9 Maxwell Road, #03-02, Annexe A, MND Complex, Singapore 069112


22. WHO CAN I CONTACT SHOULD I HAVE FURTHER QUERIES?

For PAssion Silver Concession Card matters, you can contact TransitLink Hotline at 1800-2255-663. For PAssion Silver Card (Non-Concession) matters, you can contact PA Contact Centre at 6225 5322. Both hotlines operate daily, except Public Holidays, from 8am to 6pm.

FAQs on PAssion Card - NLB Collaboration

1. WHAT IS THIS NLB AND PASSION CARD TIE-UP ABOUT?   

From 1 January 2020, all PAssion Cardholders (restricted to Singaporeans and Singapore PRs only) are extended the NLB Partner Membership which entitles them to borrow up to TWENTY-FOUR (24) library items with no additional fees or charges. The expiry date of the NLB Partner Membership will correspond to the expiry date of the PAssion Card membership. 


2. WHAT ARE THE BENEFITS OF THE NLB PARTNER MEMBERSHIP?

NLB Partner Membership entitles PAssion Cardholders to borrow up to TWENTY-FOUR (24) library items.

3. DO I NEED TO PAY FOR THE NLB PARTNER MEMBERSHIP? HOW DO I SIGN UP FOR THE NLB PARTNER MEMBERSHIP?

It is free of charge for all Singaporeans/Singapore PRs PAssion Cardholders. For PAssion Card Members who sign up from 1 Aug 2011 onwards, you will be registered as an NLB Partner Member 7 working days upon receipt of your PAssion Card. 
     

4. MY CHILDREN ARE PASSION CARD SUPPLEMENTARY MEMBERS. HOW CAN THEY ENJOY NLB PARTNER MEMBERSHIP?

As Principal PAssion Cardholders, parents have the option of adding their children who are below 18 years of age as supplementary members to their PAssion Card membership at no cost. NO card will be issued to the supplementary member. With the supplementary membership, the child can enjoy discounts for courses/activities at CCs/PA outlets. If the child wishes to enjoy the NLB Partner Membership, he/she will need to apply for a PAssion Card at $10 as the card is required for borrowing of items from the library.


5. I HAVE A FEW PASSION CARDS (BLACK, SILVER, CO-BRAND CARDS ETC). AM I ENTITLED TO NLB PARTNER MEMBERSHIP PER CARD?

Only 1 NLB Partner Membership per PAssion Cardholder (regardless of type, e.g. Co-branded, Grassroots, Normal Black) is allowed. Regardless of the number of PAssion Cards you have, you are entitled to only 1 NLB Partner Membership based on your NRIC as the unique ID.

   

6. WHAT DO I DO IF I HAVE LOST MY PASSION CARD?

You will need to report the loss of the PAssion Card at both the library and PA. 
If you have lost your card, please

a) get in touch with PA Contact Centre at 6225 5322. 
b) email National Library Board (NLB) at enquiry@nlb.gov.sg to report the loss of the card.   


7. I HAVE LOST MY PASSION CARD AND MADE A NEW ONE WITH A NEW EXPIRY DATE. WILL MY NLB PARTNER MEMBERSHIP EXPIRY DATE BE UPDATED?

Yes, it will be updated to the expiry date of the new PAssion Card 7 working days after receipt of the new card. 
   

8. IF I HAVE A FEW PASSION CARDS, WHAT WILL BE THE EXPIRY DATE OF MY NLB PARTNER MEMBERSHIP?

The expiry date of your NLB Partner Membership will be based on the card that provides the latest possible expiry date. So, for example, if you have one PAssion Card that expires in February 2023 and another PAssion Card that lasts till August 2022, then the expiry date of your NLB Partner Membership will be taken as February 2023.  
   

9. I AM CURRENTLY AN NLB PREMIUM PLUS MEMBER. CAN I ENJOY THIS NLB PARTNER MEMBERSHIP AFTER THE EXPIRY OF MY NLB PREMIUM PLUS?

Yes, you can if you are a Singaporean or Singapore PR. To activate the NLB Partner Membership after the expiry of your NLB Premium Plus Membership, kindly visit any library and bring along your PAssion Card and identity card for verification. 


10. CAN I USE MY PASSION CARD TO COLLECT BOOK/AV RESERVATIONS?

Yes, you can collect reserved items at the Reservation Lockers. 


11. CAN I USE MY PASSION CARD TO PAY FINES?

Yes, you can pay your fines at the Book Borrowing Stations or Reservation Lockers, or online at www.nlb.gov.sg.  


12. CAN I STILL ENJOY THE PRIVILEGES OF AN NLB PARTNER MEMBER, IF I USE OTHER FORMS OF IDENTIFICATION BESIDES THE PASSION CARD?

Yes, you will still enjoy the same privileges but the identification that you use must be a library compliant card (e.g. NRIC / Passport / Senior or Student ez-link / SAF11B/ Driver’s license / NTUC Link). 

  

13. MY BARCODE FOR PASSION CARD HAS FADED AND IT CAN'T BE SCANNED. WHAT CAN I DO? 

You can apply for a replacement card at any CC at $7.50 per card.  Alternatively, you can use any library compliant card or download the NLB Mobile app to continue to borrow books while you wait for your replacement PAssion Card.  

    

14. I AM A FOREIGNER WITH PASSION CARD. CAN I ENJOY THE NLB PARTNER MEMBERSHIP FOR FREE AS WELL?

Currently, the complimentary NLB Partner Membership is applicable for PAssion Cardholders who are Singaporeans and PRs only. Foreigners can choose to register as a Partner Member. Registration fee will be waived while annual fee remains chargeable. For more information, please visit www.nlb.gov.sg 

 

15. HOW DO I SUBMIT MY FEEDBACK? 

You may submit your feedback to either PA Contact Centre at 6225 5322 (8am to 6pm, Mondays to Sundays, excluding Public Holidays) or via www.pa.gov.sg/feedback or contact the National Library Board at enquiry@nlb.gov.sg  

FAQs on TapForMore Rewards Programme
 

1. WHO CAN ENJOY TAPFORMORE REWARDS PROGRAMME? 

All PAssion Card Members are included in the programme automatically without having to sign up again.


2. WHAT IS THE TAPFORMORE REWARDS PROGRAMME?   

The TapForMore (TFM) Rewards Programme is a programme by our key partner, Dairy Farm Group and was launched in April 2010. This allows members to earn and redeem TFM points when they shop at Cold Storage, Giant and Guardian Health & Beauty stores. For more information on the TFM Rewards Programme, please click here.


3. HOW DOES THE TAPFORMORE REWARDS PROGRAMME WORK? 

When you present your PAssion Card at the checkout counter of any DFG participating store, TapForMore (TFM) points awarded for eligible purchases will be issued and stored in the TFM loyalty system.


For every $1 spent at the participating stores, you will be awarded with one (1) TFM point. These TFM points can subsequently be used to redeem instant price-off purchases, attractive vouchers and/or items at the participating stores.


Eligible purchases exclude online purchases at www.coldstorage.com.sg, Guardian Departure Transit Lounge East T1 and Budget Terminal, purchases done at self-checkout counters, statutory services and products, The Choice vouchers, newspapers, magazines, tobacco and infant milk formula products.


4. IS THERE A MINIMUM AMOUNT OF SPENDING REQUIRED BEFORE I AM ELIGIBLE TO EARN TAPFORMORE POINTS? 

No, there is no minimum spend required to qualify for TapForMore points.


5. IS THERE AN ANNUAL TAPFORMORE REWARDS PROGRAMME PARTICIPATING FEE? 

There is no participating fee required for now.


6. WHO CAN I CALL FOR GENERAL ENQUIRIES ON THE TAPFORMORE REWARDS PROGRAMME OR ON MATTERS RELATING TO MY POINTS TRANSACTIONS? 

For all enquiries on the TapForMore Rewards Programme, please call the PAssion Contact Centre at 6225 5322. Alternatively, you may visit www.passioncard.gov.sg for more information and Terms & Conditions.

 

TAPFORMORE POINTS FAQS

 

1. HOW AND WHERE CAN I EARN AND REDEEM TAPFORMORE POINTS? 

You can earn and redeem TapForMore (TFM) points when you shop at any of our participating stores. You are required to produce your PAssion Card at the point of checkout to earn TFM points. TFM points may only be awarded to cardholders who make the purchase(s) personally at the point-of-sale.


Redemption of the points is calculated based on 1500 points for S$10 redemption. However, micro-redemption is allowed.


When you present your Card personally at the checkout counter, the amount of TFM points required for redemption is deducted through your Card via the terminal. The transaction is recorded on the receipt. You can readily redeem your TFM points at any of the participating stores.

 

2. HOW CAN I CHECK MY TAPFORMORE POINTS BALANCE? 

Your TapForMore points balance will be printed on the receipt every time you shop at any participating stores of the Dairy Farm Group in Singapore. Alternatively, you can log on to www.tapformore.com.sg to check your points balance.


3. HOW OFTEN WILL THE TAPFORMORE POINTS RECORDS BE UPDATED IN YOUR SYSTEM? 

The TapForMore points transaction from participating stores will be updated daily. However, the updates will only be reflected in our system on the next working day.


4. WHAT IS THE MINIMUM NUMBER OF TAPFORMORE POINTS REQUIRED BEFORE I CAN REDEEM? 

Redemption of TapForMore (TFM) points is based on 1500 points for S$10. However, there is no minimum number of TFM points required for redemption as micro-redemption is allowed. As long as your balance points in your account are valid, you can use it to offset any amount of your purchase at the participating stores.


5. WHEN WILL THE TAPFORMORE POINTS EXPIRE? 

The TapForMore (TFM) points earned in a calendar year will expire on 31 December of that year. However, members are given an additional six (6) months' grace period to redeem their TFM points. Cold Storage Singapore (1983) Pte Ltd reserves the right to amend the validity period of the TFM points. TFM points not redeemed by the expiry date shall automatically expire. The TFM points shall expire when the membership lapses.


6. CAN I GET RETROACTIVE CLAIM OF POINTS WITH MY PASSION CARD AND RECEIPT? 

The PAssion Card must be presented at the checkout point of the participating stores to earn TapForMore points. We are unable to credit the points to your account for previous purchases.


7. CAN I REDEEM MY POINTS AT ANY PARTICIPATING STORE OR DO I HAVE TO GO BACK TO THE RESPECTIVE STORES FOR REDEMPTION? 

You may redeem your points at any participating store of Dairy Farm Singapore regardless of where you earn your points as long as the points are still valid.


8. CAN I COMBINE THE TAPFORMORE POINTS EARNED IN THE PREVIOUS YEAR WITH THE CURRENT YEAR'S POINTS EARNING FOR THE PURPOSE OF REDEMPTION? 

Yes. You may combine TapForMore points earned in different years for the purpose of redemption as long as they are valid.


9. CAN I COMBINE THE TAPFORMORE POINTS EARNED IN TWO PASSION CARDS? 

No. The PAssion Card is designated for individual use. No merging or transfer of points is allowed.


10. CAN I CHANGE MY MIND ON MY REDEMPTION IF I AM DISSATISFIED WITH MY PURCHASE? 

No. Redemption of points cannot be reversed once processed. After the Redemption, process is completed. Rewards may not be exchanged; refunds for or replacements of Rewards will not be entertained.


For latest information on and the full terms and conditions of the TapForMore Rewards Programme, please log on to www.tapformore.com.sg.

FAQs on PAssion CARES
1. WHO IS ELIGIBLE TO PARTICIPATE IN PASSION CARES?
All PAssion Card Members with valid PAssion Cards are eligible to participate in the PAssion CARES initiative. 

2.
 WHERE CAN I EARN TAPFORMORE (TFM) POINTS ISSUED BY PA?
TFM points issued by PA can be earned at PAssion CARES events/ activities.

3. HOW WOULD I KNOW IF I CAN EARN TFM POINTS AT AN EVENT/ ACTIVITY?
You can look out for the PAssion CARES blurb (as shown below) in the event publicity materials. 

PAssion Cares

Alternatively, you can contact the organiser to check. Do remember to bring your PAssion Card along if you are unsure if the event is eligible for PAssion CARES TFM points.

 

4. WHAT ARE THE BENEFITS?
“Tap for a Good Cause” i.e. 7.5 TFM points will go towards a good cause funded by DFG and POSB. “Tap for Points” i.e. 7.5 TFM points will be credited to your own PAssion Card.


5. WHERE CAN I USE THE TFM POINTS?
The TFM points earned can be used to offset purchases made at Cold Storage, Giant and Guardian Health & Beauty Stores. Every 150 TFM points is equivalent to SGD$1 though micro redemption is allowed at the participating stores. For more information on the full terms and conditions of the TFM programme, visit www.tapformore.com.sg

6. HOW DO I CHECK IF THE TFM POINTS WERE CREDITED INTO MY PASSION CARD?
You can check the balance of your TFM points through one of the following platforms:

7. WHEN WILL THE TFM POINTS EARNED FROM PASSION CARES EVENTS BE CREDITED?
The TFM points will be credited into your PAssion Card within 5 business days.


8. I DID NOT RECEIVE THE TFM POINTS AFTER 5 BUSINESS DAYS. WHAT SHOULD I DO?
You can call the PA Contact Centre at 6225 5322.

9. WHAT IS THE DIFFERENCE BETWEEN TFM POINTS EARNED AT DFG OUTLETS AND TFM POINTS EARNED AT PASSION CARES EVENTS?
There is no difference. All TFM points earned at DFG outlets and/ or at PAssion CARES events are accumulated in your same card account. These accumulated TFM points can be used to offset purchases made at Cold Storage, Giant and Guardian Health & Beauty Stores.

10. WHEN WILL THE TFM POINTS EXPIRE?

TFM points earned within a calendar year will be valid till 30 June of the following year. For example, points earn from Jan to Dec 2019, they will expire after 30 June 2020.

11. I DO NOT HAVE A PASSION CARD. HOW CAN I SIGN UP FOR ONE?
You can sign up for the PAssion Card at your nearest Community Centre/ Club or online @ www.onepa.gov.sg. Alternatively, you can opt to sign up for the PAssion POSB Debit Card at all POSB/ DBS Branches or online @ www.posb.com.sg/PAssion. To find out more about the PAssion Card programme, please visit www.passioncard.gov.sg.

12. HOW MANY TFM POINTS WILL I EARN AT EACH PASSION CARES EVENT/ ACTIVITY? 
You will be issued 7.5 TFM points for your participation at our event/ activity. For every 7.5 TFM points issued, our partners DFG and POSB will match with another 7.5 TFM points which will go towards a good cause. You can only earn 7.5 TFM points per day as the issuance of TFM points is capped at 1 event/ activity per cardholder per day.


13. I AM HOLDING ONTO OR HAVE MULTIPLE PASSION CARDS. WHAT DIFFERENCE WOULD IT MAKE IF I USE A DIFFERENT CARD EACH TIME TO TAP?
The TFM points will only be credited to the first valid PAssion Card that was tapped at the card reader. Any subsequent taps will not earn you more TFM points. As the TFM points issued are not transferrable between cards, do use the same PAssion Card to tap if you wish to consolidate your points for ease of redemption. 

14. CAN I EARN TFM POINTS WITH AN EXPIRED PASSION CARD?
No, you will not be able to earn TFM points with an expired card. Do renew your PAssion Card membership to participate in the PAssion CARES programme.

FAQs on PAssion ez-link Card

1. WHAT IS THE PASSION EZ-LINK CARD?

The PAssion ez-link Card is a membership card for members of the People’s Association including PA Grassroots Leaders and members of Community Clubs (CCs) / PAssion WaVe. The PAssion ez-link Card is certainly more than just another membership or discount card. It serves the unique purpose of connecting you with your community by offering you a host of exciting and wholesome activities. For more information, please visit www.passioncard.gov.sg.

 

2. WHAT ARE THE BENEFITS OF THE PASSION EZ-LINK CARD?

Members will get to enjoy great discounts on courses and activities available at all Community Clubs and other PA outlets such as PAssion WaVe. Members can also enjoy exclusive discounts at more than 2,000 PAssion Merchant outlets.

 

In summary, the PAssion ez-link Card allows members to enjoy the following benefits: 

- Enjoy Members’ Rates and privileges at all the CCs and other PA outlets; 
- Enjoy discounts at other PA outlets like PAssion WaVe outlets, PA concerts, Chingay Parade Singapore as well as some other activities and facilities under PA; 
- Enjoy discounts/privileges at over 2,000 PAssion Merchant outlets recruited by PA; 
- From April 2010, Members can earn loyalty points at participating retail banners under Dairy Farm Singapore (DFS) such as Cold Storage, Market Place, Giant hypermarkets and Guardian Health & Beauty stores, when they use this card at DFS’ stores and redeem the points for products through a host of exclusive promotions which may include price discounting on a basket of items; 
- From August 2011, Members can enjoy complimentary 5-year National Library Board (NLB) Partner Membership (Applicable to Singaporeans and PRs only); and 
- From September 2013, Members can earn exclusive 50% more STAR$® at participating CapitaLand Malls.

 

3. WHAT ARE THE FEATURES OF THE PASSION EZ-LINK CARD?

The easy contactless payment function of the card which enables the payment for: 
- CC and PAssion WaVe courses
- Transit services (eg. MRT, Taxi and Bus);
- Motoring charges (eg. ERP charges, only for 2nd Generation IU);
- Retail and services payment (eg. 7-Eleven, NLB etc); and
- Earn TapForMore points at participating retail banners under Dairy Farm Singapore (Cold Storage, Giant and Guardian).

 

4. HOW MUCH IS THE PASSION EZ-LINK CARD MEMBERSHIP?

The 5-year PAssion ez-link Card membership fees are:
- $12.00 for a Principal Card (for ages between 18 and 59 years old);
- $10.00 for a Principal Card (for ages below 18 years old, and 60 years old and above)

 

The above fees are membership fees only and do not include any ez-link stored value. The PAssion ez-link Card is an adult ez-link card and cannot be used for concessionary fares for public transport by Senior Citizens, NS men, Students and Children.

 

** To encourage more families to participate in CC courses and activities, PA has a scheme to encourage participation where children below 18 can be tagged as Supplementary Members to their parent’s Principal Card at no additional cost. However, these children will have no cards issued to them.

 

 

5. WHO IS ELIGIBLE TO APPLY?

There is no age limit for this card application, all are welcome. Please note that you will receive an Adult ez-link Card regardless of whether you are a child or Senior.

 

6. WHERE CAN I APPLY?

You can apply for the PAssion ez-link Card at the following: 

- All Community Clubs (CCs) 
- Offsite Road Shows (which occur periodically) 
- Online registration at: http://www.onepa.gov.sg

 

7. ARE SUPPLEMENTARY MEMBERSHIP FOR CHILDREN ONLY? IS THERE A MEMBERSHIP FEE TO INCLUDE SUPPLEMENTARY MEMBERS?

For Supplementary Membership (with no card being issued), it is only applicable to the Principal Card Member's children who are below 18 yrs old and they can be registered with the Principal Card Member at no cost. However, the child will not get his/her own PAssion ez-link Card but he/she can share the use of the Principal PAssion ez-link Card. The child is still entitled to discounts for courses/activities at CCs/PA outlets.

 

8. IS THERE A LIMIT TO THE NUMBER OF CHILDREN WHO CAN BE ADDED AS SUPPLEMENTARY MEMBERS?

 No, there is no limit to the number of children who can be tagged to the Principal Card Member. However, the supplementary member(s) must be the child/ children of the Principal Cardholder with whom they are tagged to and they must be below 18 years old at the point of registration.

 

9. WHAT IS THE DIFFERENCE BETWEEN PASSION EZ-LINK CARD AND CC MEMBERSHIP?

All PAssion ez-link Card holders are CC members but CC members who signed up before Dec 2004 may not be PAssion ez-link Card holders. If you are a CC member without a PAssion ez-link Card, our CC staff will advise you on the conversion process. PAssion ez-link Card membership and its privileges applies to all CCs, whereas CC membership applies only to a particular CC and benefits are restricted to that CC only.

 

10. CAN I SIGN UP FOR THE PASSION EZ-LINK CARD ONLINE?

You can sign up via onePA website at http://www.onepa.gov.sg

 

11. IF I APPLY FOR THE PASSION EZ-LINK CARD ONLINE, WHEN CAN I START TO ENJOY THE MEMBER'S RATE?? HOW LONG DO I HAVE TO WAIT AND HOW DO I COLLECT THE CARD?

No self-collection is needed as the card will be sent to your mailing address in 2 weeks' time. You may start to enjoy the member's rate at PA outlets once online payment for the application of PAssion ez-link Card is successful.

 

12. WHAT SHOULD I DO IF I DO NOT RECEIVE MY PASSION EZ-LINK CARD AFTER 8 WEEKS FROM THE POINT OF APPLICATION?

The Card should reach Members by post within 2 weeks. However, if you do not receive your PAssion ez-link Card after 2 weeks, please contact to our Customer Service at the hotline 6225-5322 for further assistance.

 

13. WHILE WAITING FOR MY PASSION EZ-LINK CARD TO ARRIVE, HOW AM I GOING TO ENJOY DISCOUNTS/ PRIVILEGES AT PLACES THAT REQUIRE MY CARD OR REQUIRES ME TO PRESENT MY CARD TO ENJOY THE PROMOTION OR ENTRY?

Please note that you need to wait till you receive the physical PAssion ez-link Card in order to enjoy benefits or discounts at Merchant outlets which require you to produce the card. However, for online transaction at http://www.onepa.gov.sg you will enjoy the Member’s rate when you log in and transact for PA courses/activities as the system recognises you as a Member upon successful application. In addition, you can enjoy standard discounts when you sign for PA courses/activities at CCs or other PA Outlets.

 

14. ARE MEMBERSHIPS TRANSFERABLE? 

No. Transferring of membership is not allowed.

 

15. WHAT IS THE COST FOR CARD REPLACEMENT?

You will be charged a fee of $7.50 (inclusive of GST) or such other sum as may be determined by PA from time to time for a replacement card in the event that you lost or damage your card.

 

16. HOW CAN I FIND OUT THE AVAILABLE DISCOUNTS AND PRIVILEGES MERCHANTS ARE OFFERING?

 PAssion Card Members can check the latest promotions/offers from participating merchants at:

- PAssion Card Website (www.passioncard.gov.sg)
- PAssion Card Facebook (www.facebook.com/PAssionCard)  
- CC Brochure Stand  
- Weekly e-mailers
- Periodic SMSes
- PAssion Card Telegram Channel @SGPAssionDeals
- PAssion Card Instagram Page
- PAssion Card 365 Direct Mailers

 

Members are encouraged to furnish their email addresses and handphone numbers in their application forms.

 

17. WHERE CAN I USE MY PASSION EZ-LINK CARD TO EARN TAPFORMORE POINTS?

You can earn TapForMore points when you shop at participating banners under the Dairy Farm Group in Singapore such as Cold Storage Supermarket, Market Place, Giant Hypermarkets, Guardian Health and Beauty Stores only.

 

18. CAN I STILL EARN TAPFORMORE POINTS IF I FAIL TO PRESENT MY PASSION EZ-LINK CARD?

No. The verification mechanism requires you to tap your PAssion ez-link Card on the reader to activate your account for the accumulation of the TapForMore points. Hence, please remember to bring your PAssion ez-link Card every time you shop at the participating banners.

 

19. CAN I USE MY EXISTING WAVY PASSION CARD TO EARN TAPFORMORE POINTS? 

The TapForMore Rewards Programme is designated for all PAssion ez-link Card Members only. To enjoy the privilege of earning TapForMore points whenever you shop at the participating stores, please convert your PAssion Card to a PAssion ez-link Card at your nearest Community Club. 

 

20. HOW CAN I CHECK MY TAPFORMORE POINTS BALANCE? 

To find out the number of TapForMore points you have accumulated, visit www.tapformore.com.sg or download the PAssion Card mobile application(s) via App Store and/ or Google Play Store today. The information can also be found on your receipt when you make your next purchase at the participating stores.

 

21. WHAT SHOULD I DO IF MY CARD IS DAMAGED, LOST OR STOLEN? AND WHAT SHOULD I DO IF I NEED TO UPDATE ANY CHANGES TO MY CONTACT DETAILS?

Please call the PA Contact Centre at 6225 5322 (8am to 6pm, Mondays to Sundays, excluding Public Holidays) for assistance. Gentle note on the following:

 

- Step 1: Provide us your Name, NRIC/FIN/Passport No, Date of Birth, Contact and Address for verification and PA will liaise with EZ-Link Pte Ltd to de-activate your card from misuse.
(Note: De-activation is permanent and card cannot be reinstated for security purposes. It will take up to 48 hours from the time of reporting the lost card for the ez-link function to be blocked by EZ-Link Pte Ltd)
- Step 2: Go to the nearest Community Club for us to assist you with a replacement card at $7.50, which will be issued to you on the spot.
- Step 3: Complete the 'EZ-recover application for PAssion ez-link Card' form available at the CC office if there is stored value* remaining in your card. (*EZ-Link Pte Ltd will process the refund within 28 working days upon the submission of the completed application form to CC office.)
- Step 4: Email National Library Board (NLB) at enquiry@nlb.gov.sg to report loss of PAssion ez-link Card if you are a registered NLB user. Alternatively, you can drop by your nearest Community Club (CC) to report the loss of your PAssion ez-link Card and to file for any refund (at best efforts by EZ-Link Pte Ltd).

 

22. WILL MY TAPFORMORE POINTS BE TRANSFERRED TO MY NEW REPLACEMENT CARD?

Yes. All your balance TapForMore points earned will be transferred to your new replacement card. However the system requires 48 hours for the transfer of points to take effect. Any unauthorised use of the lost/stolen card will be the sole responsibility of the card holder.

 

23. WHAT SHOULD I DO IF I HAVE PROBLEMS WITH MY PASSION EZ-LINK CARD TRANSACTION? 

Please call the PA Contact Centre at 6225 5322 or submit your feedback at www.pa.gov.sg/feedback.

 

24. HOW IS THE REFUND BEING DONE THROUGH EZ-RECOVER WHEN I LOST MY PASSION EZ-LINK CARD?

The recovery is done on best effort basis and processing will take up to 28 working days from date of submission of completed forms and documentation. For refund option to transfer the recovered monies to another ez-link Card, you will receive a notification letter to proceed with the transfer of refund to the new ez-link Card within 3 months, failing which you will have no further claim to the refund monies. For enquiries, please call PAssion Card Hotline at 6225 5322 (Mon to Fri, 9am to 6pm).

 

25. WILL MY PASSION EZ-LINK CARD MEMBERSHIP BE AFFECTED IF I HAD PREVIOUSLY REGISTERED UNDER PASSPORT/EMPLOYMENT PASS AND SUBSEQUENTLY RECEIVED MY SINGAPORE PR/CITIZENSHIP STATUS?

You may continue to use your PAssion ez-link Card till it expires. Alternatively, you can choose to terminate and re-sign up for a new PAssion ez-link Card Membership with your new S'pore PR/ citizenship status. The current membership fee applies.

 

26. WHO SHOULD I CONTACT IF I AM HOLDING ONTO A CIVIL SERVICE CLUB-PASSION EZ-LINK CARD?

Please call CSC Hotline at 6514 3637 (Monday to Friday - 8:30 am to 5:30 pm; closed on Saturday, Sunday and Public Holidays). 

 

Please note that your feedback will be routed to membership@csc.sg for further assistance.

 

Complete the 'EZ-Recover application for PAssion ez-link Card' form available at the CSC office if there is stored value* remaining in your card. (*EZ-Link Pte Ltd will process the refund within 28 working days upon the submission of the completed application form to CSC office).

 

27. WHO SHOULD I CONTACT IF I AM HOLDING A HOMETEAMNNS-PASSION EZ-LINK CARD?

Please call HomeTeamNS hotline at 6665 4600 (Mon to Fri - 9:00 am to 6:00 pm; closed on Saturday, Sunday and Public Holidays).

 

Please note that your feedback will be routed to membership@HomeTeamNS.sg for further assistance. 

 

Complete the 'EZ-Recover application for PAssion ez-link Card' form available at the HTNS office if there is stored value* remaining in your card. (*EZ-Link Pte Ltd will process the refund within 28 working days upon the submission of the completed application form to HTNS office).

 

28. WHO SHOULD I CONTACT IF I AM HOLDING AN OVERSEAS SINGAPOREAN UNIT-PASSION EZ-LINK CARD?

Please contact Overseas Singaporean Unit via email at: osupassioncard@nptd.gov.sg for further assistance.

 

Complete the 'EZ-Recover application for PAssion ez-link Card' form available at the OSU office if there is stored value* remaining in your card. (*EZ-Link Pte Ltd will process the refund within 28 working days upon the submission of the completed application form).